Last Updated: May 22, 2026

customer satisfaction and transparency are extremely important to us. We strive to provide quality wellness-support products, home-based detoxification programs, and customer assistance with honesty and responsibility.

This Return & Refund Policy explains the conditions under which returns, replacements, cancellations, exchanges, or refunds may be accepted for products and services purchased through our website, customer support channels, WhatsApp, social media pages, phone calls, or authorized representatives.

By purchasing products or services from Sarthi Health Care, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

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1. Introduction

Sarthi Health Care deals in wellness-oriented detoxification and cleansing support products intended for home-based wellness routines and preventive health awareness.

Due to the personal nature of wellness products and hygiene considerations, certain items may not be eligible for return once opened, used, or tampered with.

We request customers to carefully read product details, usage information, and eligibility conditions before placing an order.

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2. General Return Eligibility

A return request may only be considered under limited and valid circumstances, including:

• Wrong product delivered
• Damaged product received
• Product leakage during transit
• Missing items in shipment
• Expired product received
• Incorrect order quantity delivered
• Manufacturing defect (if verified)

Returns shall generally not be accepted for:

• Opened products
• Used products
• Partially consumed items
• Products damaged after delivery
• Orders placed by mistake
• Dissatisfaction based on personal taste or expectations
• Wellness results varying individually

All return requests are subject to verification and approval by Sarthi Health Care.

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3. Non-Returnable Products

For hygiene, safety, and health-related reasons, the following products are usually non-returnable:

• Opened detox liquids
• Consumed wellness products
• Used cleansing kits
• Personalized wellness packages
• Customized consultation-based products
• Products with broken seals
• Items damaged due to misuse
• Products stored improperly after delivery

Once a consumable wellness product has been opened, it cannot generally be returned or exchanged unless legally required or approved under exceptional circumstances.

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4. Return Request Timeline

Customers must raise return or damage complaints within:

• 24 to 48 hours of delivery for damaged items
• 48 hours for missing products
• 3 days for wrong product complaints

Requests submitted after the specified period may not be eligible for review.

To initiate a request, customers may be asked to provide:

• Order number
• Customer name
• Contact details
• Clear photos/videos of the product
• Outer packaging images
• Invoice or payment proof
• Description of the issue

Failure to provide sufficient evidence may delay or prevent claim processing.

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5. Product Damage During Shipping

If a product arrives damaged, leaking, broken, or tampered with, customers should:

1. Avoid using the product immediately.
2. Take clear photographs/videos.
3. Contact customer support promptly.
4. Retain original packaging materials.

After verification, Sarthi Health Care may choose to:

• Provide replacement
• Issue store credit
• Offer partial refund
• Arrange re-dispatch where applicable

The decision shall depend on product condition, evidence provided, and operational feasibility.

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6. Wrong Product Delivered

If customers receive a product different from what was ordered, they should notify us within the applicable timeframe.

Once verified, we may:

• Arrange replacement shipment
• Provide exchange instructions
• Offer suitable resolution based on availability

Customers must ensure that:

• Product remains unused
• Packaging is intact
• Seal remains unbroken

Products intentionally damaged or altered after delivery may not qualify for replacement.

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7. Refund Eligibility

Refunds may only be considered in specific approved situations such as:

• Order cancellation before dispatch
• Product unavailable after payment
• Verified duplicate payment
• Verified damaged shipment
• Incorrect product delivery
• Failed order fulfillment

Refund approval remains solely at the discretion of Sarthi Health Care after internal review.

Refunds may not be granted for:

• Change of mind
• Personal dislike
• Delayed wellness expectations
• Individual body-response variations
• Improper product usage
• Failure to follow guidance
• Incorrect shipping details provided by customer

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8. Wellness Results Disclaimer

All wellness products and detoxification programs affect individuals differently depending on:

• Lifestyle
• Body condition
• Existing health concerns
• Dietary habits
• Medication use
• Metabolism
• Consistency of usage

Therefore:

• Results are not guaranteed.
• Refunds cannot be claimed solely due to lack of expected wellness outcome.
• Personal experiences and testimonials should not be interpreted as guaranteed promises.

Customers acknowledge that wellness response varies naturally from person to person.

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9. Cancellation Policy

Orders may be cancelled only before dispatch confirmation.

Once an order is:

• Packed
• Processed
• Shipped
• Handed to courier partners

cancellation requests may not be accepted.

Sarthi Health Care reserves the right to cancel orders in situations including:

• Product unavailability
• Payment verification failure
• Suspicious transactions
• Operational limitations
• Pricing or technical errors

If cancellation occurs from our side after payment confirmation, eligible refunds may be processed accordingly.

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10. Refund Processing Timeline

Approved refunds are generally processed within:

• 5 to 15 business days

depending on:

• Payment method
• Banking system timelines
• Gateway processing duration
• Financial institution delays

Refunds may be credited through:

• Original payment method
• UPI transfer
• Bank transfer
• Wallet reversal
• Store credit (where applicable)

Sarthi Health Care shall not be responsible for delays caused by:

• Banking institutions
• Payment gateways
• Technical issues
• Incorrect account details provided by users

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11. Shipping Charges & Refunds

Shipping fees may be:

• Non-refundable in certain cases
• Deducted from refund amounts
• Applicable for re-shipping requests

If returns are approved due to company-side errors such as wrong or damaged products, shipping-related adjustments may be handled appropriately.

Customers may be responsible for return shipping costs in some approved cases unless otherwise specified.

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12. Exchange Policy

Product exchanges may be considered only under limited approved conditions such as:

• Wrong item received
• Damaged shipment
• Manufacturing issue

Exchange requests are subject to:

• Product availability
• Verification approval
• Packaging condition
• Operational feasibility

Used or opened consumable wellness products generally cannot be exchanged.

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13. Fraud Prevention Measures

To protect genuine customers and prevent misuse, Sarthi Health Care reserves the right to reject requests that appear:

• Fraudulent
• Abusive
• Excessive
• Manipulative
• Unsupported by evidence

We may also refuse future service in cases involving:

• Repeated false claims
• Intentional misuse
• Return abuse patterns
• Threatening behavior
• Fake payment disputes

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14. Refusal of Return Requests

Return or refund requests may be denied if:

• Products were used
• Packaging was tampered with
• Evidence is insufficient
• Claim window expired
• Product damage occurred after delivery
• Incorrect usage caused issues
• Customer failed to follow instructions

All final decisions regarding returns, refunds, or exchanges remain with Sarthi Health Care management.

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15. Customer Responsibilities

Customers are responsible for:

• Reviewing product information carefully
• Understanding wellness-support nature of products
• Checking package condition at delivery
• Providing accurate shipping details
• Following usage instructions responsibly

Customers should consult healthcare professionals where medically necessary before beginning any detoxification or wellness routine.

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16. Limitation of Liability

Sarthi Health Care shall not be held liable for:

• Individual wellness outcomes
• Improper product usage
• Self-medication decisions
• Allergic reactions not disclosed earlier
• Delayed courier deliveries
• Third-party logistics issues
• Customer negligence
• Product misuse after delivery

Our maximum liability, if any, shall not exceed the amount actually paid by the customer for the specific product involved.

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17. Policy Changes

Sarthi Health Care reserves the right to modify, revise, or update this Return & Refund Policy at any time without prior notice.

Changes may occur due to:

• Operational improvements
• Legal requirements
• Product category updates
• Business policy changes

Customers are encouraged to review this page periodically.

Continued usage of our services after policy changes constitutes acceptance of the revised policy.

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18. Governing Law & Jurisdiction

This Return & Refund Policy shall be governed by the laws of India.

Any disputes related to returns, refunds, cancellations, or transactions shall fall under the jurisdiction of courts located in Surat, Gujarat.

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19. Contact Information

For return or refund-related support, customers may contact:

Sarthi Health Care
Surat, Gujarat, India

Please keep order details available while contacting support for faster assistance.

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20. Customer Acknowledgement

By purchasing products or services from Sarthi Health Care, you acknowledge that:

• You have read this Return & Refund Policy.
• You understand the eligibility conditions.
• You agree to the limitations and terms stated herein.
• You accept that wellness outcomes vary individually.