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Last Updated: May 22, 2026
we are committed to providing a smooth, transparent, and reliable shipping experience for all customers across India. This Shipping Policy explains how orders are processed, packed, dispatched, shipped, tracked, and delivered when you purchase products or wellness programs from Sarthi Health Care (“Company”, “we”, “our”, or “us”).
By placing an order through our website, WhatsApp, phone call, social media platforms, or authorized representatives, you agree to the terms mentioned in this Shipping Policy.
This policy applies to all orders placed for wellness products, detoxification programs, cleansing support kits, and related services offered by Sarthi Health Care.
1. Introduction
Sarthi Health Care provides home-based wellness and detoxification support products intended to be delivered safely and efficiently to customers.
We aim to:
- Process orders promptly
- Ensure secure packaging
- Coordinate reliable courier delivery
- Provide shipping-related support
- Keep customers informed regarding dispatch status
While we make reasonable efforts to maintain timely deliveries, actual shipping timelines may vary depending on operational, geographical, technical, or logistical conditions.
2. Shipping Coverage
We currently provide shipping services across most regions within India.
Shipping availability may vary depending on:
- Courier partner serviceability
- Remote-area accessibility
- Government restrictions
- Operational feasibility
- Weather conditions
- High-demand periods
Some locations may experience:
- Extended delivery timelines
- Limited shipping options
- Additional delivery verification
- Temporary non-serviceability
For certain remote or restricted areas, delivery may not always be possible.
3. Order Processing Time
Once an order is successfully placed and payment confirmation is received, the order generally enters processing.
Typical order processing timelines may range between:
- 24 to 72 business hours
depending on:
- Product availability
- Order volume
- Verification requirements
- Weekend or holiday schedules
- Packaging preparation
Orders placed on:
- Sundays
- Public holidays
- Non-working days
may be processed on the next operational business day.
Processing time is separate from shipping or delivery time.
4. Shipping Timeline
Estimated delivery timelines may vary depending on the customer’s location.
Approximate timelines:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 & Tier 3 Cities | 4–9 Business Days |
| Rural/Remote Areas | 5–12 Business Days |
Delivery estimates are indicative only and should not be interpreted as guaranteed commitments.
Delays may occur due to:
- Courier disruptions
- Weather conditions
- High seasonal demand
- Public holidays
- Technical issues
- Transport restrictions
- Unexpected operational challenges
5. Shipping Charges
Shipping charges, if applicable, may vary depending on:
- Product weight
- Delivery location
- Order value
- Promotional offers
- Courier partner rates
In some cases:
- Free shipping may be offered
- Promotional shipping discounts may apply
- COD charges may apply separately
Applicable shipping charges, if any, are generally displayed during checkout or order confirmation.
Sarthi Health Care reserves the right to revise shipping charges without prior notice.
6. Packaging Standards
We aim to ensure all products are packed securely and hygienically before dispatch.
Packaging may include:
- Protective wrapping
- Leak-resistant packing
- Sealed product containers
- Tamper-resistant materials
- Cushioning support where necessary
Despite reasonable precautions, transit handling by third-party logistics providers may occasionally result in damage or delays.
Customers should inspect packages carefully upon delivery.
7. Order Confirmation & Tracking
Once an order is confirmed, customers may receive:
- Order confirmation message
- Payment acknowledgment
- Dispatch notification
- Tracking information (where available)
Tracking details may be shared through:
- SMS
- Courier notifications
Tracking updates depend on courier systems and may sometimes experience delays or temporary inaccuracies.
8. Delivery Attempts
Courier partners generally attempt delivery at the provided shipping address.
If delivery fails due to reasons such as:
- Customer unavailable
- Incorrect address
- Invalid contact number
- Repeated non-response
- Restricted location access
the package may:
- Be re-attempted
- Remain on hold
- Be returned to origin
Customers may be responsible for re-shipping costs in certain situations.
9. Customer Responsibilities
Customers are responsible for providing:
- Accurate name
- Correct shipping address
- Valid mobile number
- Proper pin code details
- Landmark information where required
Sarthi Health Care shall not be liable for delays or failed deliveries caused by incorrect information provided by customers.
Customers are advised to remain reachable after dispatch confirmation to facilitate smooth delivery coordination.
10. Delayed Deliveries
Although we strive for timely dispatch and delivery, delays may occur due to factors beyond our control.
Possible reasons include:
- Weather disruptions
- Floods or natural disasters
- Transportation strikes
- High seasonal demand
- Political restrictions
- Pandemic-related disruptions
- Technical courier issues
- Government regulations
Sarthi Health Care shall not be held responsible for delays caused by third-party courier services or force majeure situations.
11. Damaged or Tampered Packages
If customers receive a package that appears:
- Damaged
- Leaking
- Opened
- Tampered with
they should:
- Avoid consuming or using the product immediately.
- Capture clear photos/videos.
- Contact customer support within 24–48 hours.
- Retain original packaging materials.
All claims are subject to verification.
Resolutions may include:
- Replacement
- Partial refund
- Re-dispatch
- Store credit
depending on the nature of the issue.
12. Wrong Address or Failed Delivery
If a customer provides an incorrect or incomplete address resulting in failed delivery:
- Additional shipping fees may apply
- Delivery timelines may extend
- Return-to-origin charges may be applicable
Customers are encouraged to review shipping details carefully before confirming orders.
Address modifications after dispatch may not always be possible.
13. Cash on Delivery (COD)
Cash on Delivery services may be available for selected locations.
COD availability depends on:
- Courier support
- Order value
- Delivery pin code
- Operational feasibility
Sarthi Health Care reserves the right to:
- Disable COD for certain users
- Request prepaid confirmation
- Restrict COD during promotional periods
Repeated failed COD orders may lead to future restrictions.
14. International Shipping
Currently, shipping services may primarily be available within India unless otherwise specified.
International shipping requests, if accepted in future, may involve:
- Additional customs duties
- Import taxes
- Regulatory restrictions
- Longer delivery timelines
Customers shall be responsible for complying with local import laws where applicable.
15. Lost Shipments
In rare cases where shipments are lost during transit, Sarthi Health Care will coordinate with courier partners for investigation.
Resolution timelines depend on:
- Courier verification
- Transit records
- Operational review
Replacement or compensation decisions shall be made after proper investigation and internal approval.
Fraudulent claims may result in rejection of requests.
16. Partial Deliveries
In certain situations, orders may be shipped in multiple packages due to:
- Product availability
- Packaging requirements
- Logistics limitations
Customers will be informed where reasonably possible.
Additional delivery time may apply for remaining products.
17. Shipping Restrictions
We reserve the right to refuse or restrict shipping to locations where:
- Courier service is unavailable
- Safety concerns exist
- Regulatory restrictions apply
- Delivery risks are unusually high
- Operational limitations prevent fulfillment
18. Third-Party Courier Services
Deliveries are generally handled through independent courier and logistics providers.
While we attempt to work with reliable partners, Sarthi Health Care does not directly control:
- Courier behavior
- Transit handling
- Delivery scheduling
- External operational delays
Therefore, we cannot guarantee exact delivery times.
19. Force Majeure
Sarthi Health Care shall not be held liable for shipping delays or failures caused by events beyond reasonable control, including:
- Natural disasters
- Pandemic situations
- Government restrictions
- Technical failures
- Labor strikes
- Transport interruptions
- Severe weather conditions
- Political disturbances
In such situations, delivery timelines may be extended accordingly.
20. Limitation of Liability
Our liability related to shipping shall be limited to the value of the affected order only.
We shall not be responsible for:
- Indirect losses
- Business interruption
- Emotional distress
- Health complications due to delivery delay
- Customer inconvenience caused by courier operations
Customers acknowledge that shipping timelines are estimated and subject to external factors.
21. Policy Modifications
Sarthi Health Care reserves the right to update, revise, or modify this Shipping Policy at any time without prior notice.
Changes may occur due to:
- Courier partner updates
- Operational improvements
- Legal requirements
- Business restructuring
- Logistics adjustments
Customers are encouraged to review this page periodically.
22. Governing Law & Jurisdiction
This Shipping Policy shall be governed by the laws of India.
Any disputes arising from shipping or delivery matters shall fall under the jurisdiction of courts located in Surat, Gujarat.
23. Contact Information
For shipping-related support or delivery concerns, customers may contact:
Sarthi Health Care
Surat, Gujarat, India
Please keep order details available while contacting support.
24. Customer Acceptance
By placing an order with Sarthi Health Care, customers acknowledge that:
- They have read this Shipping Policy.
- They understand shipping timelines are estimates only.
- They agree to the conditions stated herein.
- They accept possible courier-related operational limitations.