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Last Updated: May 22, 2026
protecting your privacy and maintaining the confidentiality of your personal information is extremely important to us. This Privacy Policy explains how we collect, use, manage, process, disclose, and protect your information when you access our website, communicate with us, purchase products, participate in wellness programs, or use any services offered by Sarthi Health Care (“Company”, “we”, “our”, or “us”).
By using this website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the website and services immediately.
This Privacy Policy applies to all website visitors, customers, wellness participants, and users interacting with us through digital or offline communication channels.
1. Introduction
Sarthi Health Care is an alternative wellness and detoxification support platform that focuses on home-based cleansing programs, wellness awareness, lifestyle support, digestive wellness, and preventive health guidance.
To provide better services and customer support, we may collect certain personal, technical, and transactional information from users.
We value user trust and aim to handle all personal information responsibly, transparently, and securely in accordance with applicable Indian laws and reasonable data protection practices.
2. Information We Collect
We may collect different categories of information depending on how you interact with our website or services.
A. Personal Information
Personal information may include:
- Full name
- Mobile number
- Email address
- Shipping address
- Billing address
- City and state details
- Pin code
- Age or gender (if voluntarily shared)
- Wellness-related inquiries
- Customer communication records
This information may be collected when users:
- Fill inquiry forms
- Place orders
- Contact customer support
- Subscribe to newsletters
- Participate in wellness programs
- Send WhatsApp or social media inquiries
B. Technical Information
When users visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Website usage behavior
- Session duration
- Referral sources
- Cookies and tracking information
This helps us improve website performance, user experience, and security.
C. Transaction Information
When users purchase products or services, we may collect:
- Payment transaction references
- Order details
- Purchase history
- Delivery status
- Payment method information
Please note that sensitive payment details such as card numbers are generally processed through secure third-party payment gateways and are not permanently stored by us.
3. How We Use Your Information
We may use collected information for the following purposes:
- Processing orders
- Delivering products
- Responding to inquiries
- Providing customer support
- Improving website functionality
- Personalizing user experience
- Sending order updates
- Managing wellness consultations
- Conducting internal analytics
- Preventing fraud or misuse
- Improving marketing communication
We may also use information to:
- Share wellness-related updates
- Inform users about new programs
- Send promotional offers
- Share educational content
- Conduct customer feedback surveys
Users may opt out of promotional communication at any time.
4. Wellness & Health Information
Some users may voluntarily share wellness-related information while seeking guidance regarding detoxification programs or alternative wellness support.
Such information may include:
- Digestive concerns
- Lifestyle details
- Wellness goals
- Existing health conditions
- Medication-related disclosures
- Dietary preferences
This information is used solely to:
- Understand user requirements
- Provide general wellness guidance
- Recommend suitable wellness support options
However, users understand that:
- Sarthi Health Care is not acting as a hospital or emergency medical provider.
- Information shared does not establish a doctor-patient relationship.
- Wellness suggestions should not replace professional medical consultation.
Users are advised not to share highly sensitive medical records unless specifically required and voluntarily intended.
5. Cookies Policy
Our website may use cookies and related technologies to improve browsing experience.
Cookies help us:
- Understand website traffic
- Analyze visitor behavior
- Save user preferences
- Improve website performance
- Provide better navigation experience
Users may disable cookies through browser settings, but certain website features may not function properly afterward.
By continuing to use the website, users consent to reasonable cookie usage practices.
6. Data Security Measures
We take reasonable administrative, technical, and operational precautions to protect user information from:
- Unauthorized access
- Misuse
- Disclosure
- Alteration
- Data loss
- Cyber threats
Security measures may include:
- Secure hosting environments
- Limited internal access
- SSL protection
- Firewall systems
- Encrypted communication methods
Despite reasonable efforts, no online platform or internet transmission can guarantee 100% security. Users acknowledge inherent internet risks while sharing information online.
7. Sharing of Information
Sarthi Health Care does not sell or rent personal user data to third parties.
However, information may be shared in limited situations such as:
A. Service Providers
We may share required information with trusted third parties including:
- Courier companies
- Payment processors
- Technical support providers
- Website maintenance vendors
- Marketing partners
Such parties receive limited access only for operational purposes.
B. Legal Compliance
We may disclose user information if required:
- Under applicable law
- By court order
- During legal investigations
- For fraud prevention
- To protect legal rights or safety
C. Business Protection
Information may be shared where necessary to:
- Prevent abuse
- Investigate suspicious activity
- Enforce website policies
- Protect business interests
8. Third-Party Websites & External Links
Our website may contain links to external websites, social media platforms, payment gateways, or informational resources.
Sarthi Health Care is not responsible for:
- Third-party privacy practices
- External website content
- Security standards of outside platforms
- User interactions outside our domain
Users are encouraged to review the privacy policies of external websites independently.
9. Communication Consent
By submitting forms, contacting us, or purchasing products, users consent to receiving communication through:
- Phone calls
- SMS
- Notifications
- Promotional messages
Communication may include:
- Order updates
- Customer support
- Wellness information
- Service reminders
- Promotional campaigns
Users may request to stop promotional communication at any time.
10. Data Retention
We retain user information only for as long as reasonably necessary for:
- Order fulfillment
- Legal compliance
- Customer support
- Business operations
- Record keeping
- Fraud prevention
Data no longer required may be deleted, anonymized, or securely archived.
11. User Rights
Subject to applicable law, users may request:
- Access to personal information
- Correction of inaccurate data
- Deletion of certain information
- Withdrawal of communication consent
- Clarification regarding data usage
Requests may be reviewed depending on operational, legal, or compliance requirements.
12. Children's Privacy
Our website and services are intended primarily for adults.
We do not knowingly collect personal information from children under 18 years of age without parental or guardian involvement.
If we become aware that information belonging to a minor has been submitted improperly, reasonable steps may be taken to remove such data.
13. Advertising & Analytics
We may use third-party analytics and advertising tools for:
- Website traffic analysis
- Audience insights
- Marketing performance tracking
- Advertisement optimization
These tools may collect limited anonymous technical data through cookies or tracking technologies.
Examples may include:
- Google Analytics
- Meta Pixel
- Search Console data
- Advertising measurement systems
This data generally does not personally identify users directly.
14. Payment Security
Payments on our website may be processed using secure third-party payment gateways.
Sarthi Health Care does not permanently store confidential card details such as:
- Debit card numbers
- Credit card numbers
- CVV details
- Internet banking passwords
Users should ensure transactions are conducted through secure and trusted devices.
15. Limitation of Liability
While we make reasonable efforts to protect user information, Sarthi Health Care shall not be held liable for:
- Internet-based attacks
- Unauthorized hacking
- Data interception
- Technical breaches beyond reasonable control
- Third-party misuse
- Device-level vulnerabilities
Users are responsible for maintaining their own device and password security.
16. Policy Updates & Modifications
Sarthi Health Care reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.
Changes may occur due to:
- Legal requirements
- Operational changes
- Security improvements
- Website updates
- Service expansion
Users are encouraged to review this page periodically for updated information.
Continued usage of the website after changes constitutes acceptance of the revised Privacy Policy.
17. Governing Law
This Privacy Policy shall be governed and interpreted in accordance with the laws of India.
Any disputes related to privacy matters or website usage shall fall under the jurisdiction of courts located in Surat, Gujarat.
18. Contact Information
For questions, concerns, or privacy-related requests, users may contact:
Sarthi Health Care
Surat, Gujarat, India
19. User Consent
By using this website, submitting forms, purchasing products, or communicating with Sarthi Health Care, you confirm that:
- You have read this Privacy Policy.
- You understand how your information may be used.
- You voluntarily consent to the collection and processing of information as described herein.